Refund & Return Policy

At Love Korea, we value your satisfaction and strive to provide high-quality products and services. Please review our refund and return policy carefully before making a purchase.

๐Ÿ’ณ Eligibility for Refunds

We accept refund requests under the following conditions:

  • If the product is damaged or defective upon arrival, please contact us within 3 days of receiving your order.
  • The product must be unused and in its original packaging to be eligible for a return.
  • Refund requests must be submitted via our customer support email: cs@lovekorea.shop.

โŒ Non-Refundable Cases

To ensure fairness and hygiene, we are unable to process refunds in the following cases:

  • Change of mind or personal preference returns are not accepted.
  • Items that have been used, opened, or tampered with cannot be returned.
  • Personal care items such as cosmetics, skincare, and undergarments are non-refundable once opened.
  • Refunds may be subject to payment provider fees, meaning the refunded amount may be slightly reduced.
  • Once the order has been delivered, refunds will not be possible.
  • Discounted and promotional items may be ineligible for refunds.

๐Ÿšš Return & Exchange Process

  • If a return is required, return shipping costs will be covered by the customer.
  • Please send your return package to the following address:
    (Return address to be provided upon request)
  • Once the returned product is received and inspected, we will proceed with the refund.

๐Ÿ’ฐ Refund Processing Time

  • Approved refunds will be processed within 3-5 business days and credited back to your original payment method.
  • PayPal and other payment platforms may deduct transaction fees, which are non-refundable as per their policy.

๐Ÿ“ž Customer Support

If you have any questions or concerns, feel free to reach out to us:

  • Email: cs@lovekorea.shop
  • Customer Service Hours: Monday - Friday, 10 AM - 6 PM (KST)
  • Please allow time for responses due to time zone differences.

We appreciate your understanding and thank you for shopping with Love Korea! ๐Ÿ’™